Metode edukacije osoba oštećena vida prilikom korištenja suvremenih usluga informiranja u zračnim lukama

master's thesis

• Title (english): Education methods for people with visual impairment while using modern information services at airports
• Author: Lorena Terzić
• Mentor: Ante Bilić-Prcić (mentor)
• Mentor: Marko Periša (komentor)
• Committee member: Ante Bilić-Prcić (predsjednik povjerenstva)
• Committee member: Marko Periša (član povjerenstva)
• Committee member: Dominik Sikirić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Education and Rehabilitation Sciences; Zagreb
• Defense date and country: 2020-07-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Education/Rehabilitation Sciences

Abstract

Sposobnost kretanja od početne točke do željenog mjesta sastavni je dio svakodnevnog života. Za razliku od putovanja vanjskim prostorima, putovanje u zatvorenom kompleksnom prostoru je posve drugačije. Da bi se omogućilo učinkovito i sigurno kretanje, slijepe osobe moraju steći dobre vještine orijentacije i kretanja te koristiti izvore nevizualnih informacija o okolišu koje videće osobe rijetko uzimaju u obzir. U tu kompleksnu zatvorenu okolinu spada prostor zračne luke koji je prema čestim navodima ispitanika oštećena vida neprilagođen za učinkovito kretanje. Za osobe oštećena vida, neovisno putovanje može biti poprilično izazovno ukoliko osoba nije u mogućnosti unaprijed istražiti nova ili rijetko posjećena mjesta. Navigacijske tehnologije i suvremene usluge informiranja za ovu populaciju trebaju biti dizajnirane s odgovarajućom prilagodljivošću, fleksibilnošću i mogućnošću pružanja dobrih povratnih informacija iz čega je vidljivo da formiranje ovakvih usluga informiranja predstavlja jedinstvene tehničke izazove u odnosu na vanjske prostore.
Takve usluge služile bi kao dopuna postojećim navigacijskim pomagalima i omogućile veću razinu samostalnosti i sigurnosti prilikom kretanja ovakvim prostorima. Osobe s invaliditetom su svjesne potencijalnih prednosti korištenja suvremenih usluga informiranja, no mnogi od tih uređaja bivaju prerano napušteni i ostanu nekorišteni zbog neznanja kako ih učinkovito koristiti. Svaki napredak i uspjeh koji osoba postigne prilikom ovladavanja manipuliranjem bilo kojim oblikom pomoćne tehnologije daje osobi daljnju motivaciju za učenje i korištenje iste i nekih novih usluga za koje smatra da bi joj bile od koristi.
Cilj ovog istraživanja je na populaciji osoba oštećena vida u Republici Hrvatskoj ispitati i evaluirati rezultate zadovoljstva ispitanika uslugama informiranja prilikom kretanja zračnim lukama te predložiti metode edukacije za korisnike i osoblje zračnih luka, usmjerene na korištenje tih usluga informiranja.Uzorak uključuje 36 ispitanika, članova udruge Up2Date te obuhvaća sve dobne skupine. Istraživanje je provedeno metodom anketiranja, putem online upitnika. Rezultati ovog istraživanja pokazuju da je primjenom asistivnih tehnologija i edukacijom korisnika o načinu njenog korištenja moguće povećati stupanj samostalnosti i osjećaj sigurnosti prilikom samostalnog kretanja prostorom zračne luke te ističu potrebu za sustavnim radom na ovom području.

Abstract (english)

The ability to move from the starting point to desired place is an integral part of daily life. In contrast to outdoors, traveling inside public places is a different story. To facilitate safe and efficient navigation, blind individuals must acquire good orientation and mobility skills and use sources of nonvisual environmental information that are rarely considered by their sighted people. This complex closed environment includes area of the airport which, according to the frequent allegations of the visually impaired, is not adapted for their efficient mobility. For visually impaired people, independent travel can be quite challenging if person is not able to explore new or rarely visited places. Navigation technologies and modern information services for this population should be designed with appropriate adaptability, flexibility and ability to provide good feedback, which shows that the formation of such information services presents unique challenges in relation to outdoor spaces. Those services would be designed as a supplement to existing navigation aids and provide a higher level of independence and safety when moving through such areas. People with disabilities are aware of potential benefits of using modern information services, but many of these technologies are abandoned too soon and remain unused because they do not know how to use them effectively. Any progress and success that person achieves in mastering the manipulation of any form of assistive technology gives the person further motivation to learn and to use the same and some new technologies that person considers would be useful to him.
The aim of this research is to examine and evaluate the results of respondents' satisfaction with information services when moving through airports on the population of visually impaired persons in the Republic of Croatia and to propose training methods for airport users and staff, aimed at using these information services. The sample includes 36 respondents, who are members of the Up2Date association and the sample also includes all age groups. The research was conducted by the survey method, via an online questionnaire.
The results of this research show that by applying assistive technologies and educating users how to use it, it is possible to increase degree of independence and sense of security when moving independently through the airport and emphasize the need for systematic work in this area.

• Keywords: oštećenja vida; usluge informiranja; nepoznata kompleksna okolina; edukacija
• Keywords (english): visual impairment; information services; unknown complex environment; education
• Language: croatian
• URN:NBN: urn:nbn:hr:158:333254
• Study programme: Title: Graduate study of Educational Rehabilitation; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra edukacijske rehabilitacije (magistar/magistra edukacijske rehabilitacije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-10-14 12:04:55