master's thesis
Out-of-court settlement from the

Anica Markulj (2016)
Metadata
TitleIzvansudska nagodba iz perspektive posrednika
AuthorAnica Markulj
Mentor(s)Nivex Koller-Trbović (thesis advisor)
Abstract
Cilj istraživanja je opisati doživljaj izvansudske nagodbe od strane posrednika i vlastite uloge u tom procesu, sa svrhom dobivanja dubljeg uvida u posredničku praksu. U istraživanju je sudjelovalo pet posrednica iz dvije Stručne službe za izvansudsku nagodbu (Zagreb i Osijek). Metoda kojom su prikupljeni podatci je fokusna grupa. Kao metoda obrade podataka korištena je metoda jednostavnog kodiranja. Rezultati istraživanja dali su uvid u perspektivu posrednika o izvansudskoj nagodbi. Kroz 11 tema opisana su saznanja o motivaciji posrednika za rad, doživljaju izvansudske nagodbe, kriterijima za uspjeh procesa, vlastitoj ulozi i doprinosu uspjehu nagodbe, karakteristikama dobrog posrednika, najzahtjevnijem dijelu posredničke uloge, pomažućim i otežavajućim čimbenicima, osobnim dobitcima te preporukama za poboljšanje kvalitete izvansudske nagodbe u Hrvatskoj. Rezultati ukazuju kako je uloga posrednika u procesu izvansudske nagodbe ključna iz perspektive samih posrednika, odnosno da kvalitetnim vođenjem procesa posrednik vodi prema uspješnoj izvansudskoj nagodbi. Iz tog razloga posrednici vide važnim razvijanje i održavanje vlastitih stručnih kompetencija. Također, prepoznaju da na kvalitetu njihovog rada djeluju i materijalni i objektivni uvjeti rada, što stvara obvezu odgovarajućih struktura za unaprjeđenje organizacijskih značajki izvansudske nagodbe u Hrvatskoj.
Keywordsout-of-court settlement the role of the mediator experience of out-of-court settlement perspective of the mediators
Parallel title (English)Out-of-court settlement from the
Committee MembersNivex Koller-Trbović (committee chairperson)
Antonija Žižak (committee member)
Anja Mirosavljević (committee member)
GranterSveučilište u Zagrebu
Edukacijsko-rehabilitacijski fakultet
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Education/Rehabilitation Sciences
Study programme typeuniversity
Study levelgraduate
Study programmeSocial Pedagogy
Academic title abbreviationmag. paed. soc.
Genremaster's thesis
Language Croatian
Defense date2016-06-09
Parallel abstract (English)
The goal of this research is to describe the experience of out-of-court settlement by mediators and their own role in this process, with the aim of obtaining a deeper insight into the mediation practice. The study included five mediator from two Professional services for out-of-court settlement (Zagreb and Osijek). The method by which the data was collected is the focus group. The method of simple coding was used as the method of data processing. The research results gave an insight into the perspective of out-of-court settlement by the mediators. 11 themes describe the findings about motivation for work, the perception of out-of-court settlement, the criteria for a su successful proces, their role and contribution to the success of the settlement, the characteristics of a good mediator, the most demanding part of the role of the mediator, helping and aggravating factors, personal gains and recommendations for improving the quality of court settlement in Croatia. The results indicate that the role of mediator in the process of out-of-court settlement is essential, from the perspective of the mediator, and that good process management leads to a successful out-of-court settlement. For this reason, the mediators perceive the development and maintaining of their professional competencies as important. Also, they recognize that the quality of their work is influenced by material and objective conditions of work and that creates the obligation of responsible structures for the improvement of the organizational features of out-of-court settlement in Croatia.
Parallel keywords (Croatian)izvansudska nagodba uloga posrednika doživljaj izvnasudske nagodbe perspektiva posrednika
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:158:166683
CommitterIvanka Šarić