Mobbing: pregled aktualnih spoznaja

master's thesis

• Title (english): Mobbing - an overview of current knowledge
• Author: Klara Kovač
• Mentor: Irma Kovčo Vukadin (mentor)
• Committee member: Irma Kovčo Vukadin (predsjednik povjerenstva)
• Committee member: Tihana Novak (član povjerenstva)
• Committee member: Anita Jandrić Nišević (član povjerenstva)
• Granter: University of Zagreb; Faculty of Education and Rehabilitation Sciences; Zagreb
• Defense date and country: 2021-03-12, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Education/Rehabilitation Sciences

Abstract

Tijekom posljednjih dvadesetak godina fenomen mobbinga sustavno je proučavan, a preciznije je definiran kao interakcija između ponašanja kao što su uznemiravanje i diskriminacija, postupaka kao što su socijalno izoliranje, ponižavanje i kritiziranje te ostalih oblika fizičkog i psihičkog zlostavljanja koja štete ljudskom dostojanstvu. Suština iskustva mobbinga leži u njegovoj ponavljanoj i dugotrajnoj prirodi te razoružavajućim i iscrpljujućim učincima na sposobnost žrtava da se zaštite. Radi se o široko rasprostranjenoj i rastućoj pojavi koja se javlja u mnogim organizacijama diljem svijeta. Izloženost nasilju na radnom mjestu nema samo utjecaja na zdravlje i dobrobit žrtava, već je i povezana s organizacijskim posljedicama koje uzrokuju smanjenje radne učinkovitosti i produktivnosti te povećanje stopa izostanaka i fluktuacije zaposlenika. Mnogi dokazi o prisutnosti nasilja na radnom mjestu zahtijevaju promjene koje se oslanjaju na integrirani pristup u prevenciji s djelovanjem poduzetim na političkoj, organizacijskoj i individualnoj razini, kombinirajući prevenciju, intervenciju i rehabilitaciju.
Cilj ovog rada je, analizom dostupne inozemne i domaće znanstvene i stručne literature, pružiti pregled aktualnih spoznaja o mobbingu, uključujući razumijevanje pojma i njegovih pojavnih oblika, sažeti zakonsko definiranje na području Europske unije i Republike Hrvatske te istražiti obilježja uključenih strana. Također, proučit će se mogući utjecaj pojave na žrtvu i njeno obiteljsko, socijalno i radno funkcioniranje, kao i na organizaciju, te aktualne preventivne strategije i intervencije na individualnoj i organizacijskoj razini.

Abstract (english)

Over the last twenty years, the phenomenon of mobbing has been systematically studied, and more precisely defined as the interaction between behaviors such as harassment and discrimination, actions such as social isolation, humiliation and criticism, and other forms of physical and psychological abuse that harm human dignity. The essence of the mobbing experience lies in its repetitive and long-lasting nature and the disarming and debilitating effects on victims ability to protect themselves. It is a widespread and growing phenomenon that occurs in many organizations around the world. Exposure to violence in the workplace not only affects the health and well-being of victims, but is also linked to organizational consequences that cause a reduction in work efficiency and productivity and an increase in absenteeism and employee turnover rates. Much evidence of the presence of workplace violence calls for changes that rely on an integrated approach to prevention with action taken at the political, organizational, and individual levels, combining prevention, intervention, and rehabilitation.
The aim of this paper is to analyze the available foreign and domestic scientific and professional literature, provide an overview of current knowledge about mobbing, including understanding the term and its forms, summarize the legal definition in the European Union and the Republic of Croatia and explore the characteristics of the parties involved. Also, the paper will study the possible impact of the phenomenon on the victim and its family, social and work functioning, as well as the impact on the organization, and current preventive strategies and interventions at the individual and organizational level.

• Keywords: mobbing; obilježja mobbinga; posljedice mobbinga; prevencija mobbinga
• Keywords (english): mobbing; characteristics of mobbing; consequences of mobbing; prevention of mobbing
• Language: croatian
• URN:NBN: urn:nbn:hr:158:173035
• Study programme: Title: Graduate study of Social Pedagogy; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalne pedagogije (magistar/magistra socijalne pedagogije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-04-15 08:43:42